There is a popular belief in the data center industry that Disaster Recovery is more than just backup. Owing to varying cloud options available across organizations of all sizes, the need to backup data is far more important and relevant in today’s age.

However, backing up data is not enough. At the organizational level, companies continue to invest in the planning and management of the continuity of critical systems and applications during emergencies. It is important for companies to remember that the cloud is one of many methods of service delivery and not the only option.

For example, consider a small-to-medium business organization comprising businesses from IT to traditional businesses, where the IT manager is unable to manage all aspects of tech support. In this case, using a cloud-based backup to store and maintain all data seems to be an effective and robust solution. However, this may not be the case because this approach is not only highly insecure but also does more harm than good.

Primarily, companies need to think through the business goals and identify ways in which they can protect the company, customers, and employees during an emergency.

You can start by asking a few questions about the necessary tools and systems required for your business:

For customers —

  • What kind of tools in terms of systems and people are your customers looking for from your company?
  • What tools (systems and people) do they count on from your company? For example, an ERP system or CSR.
  • How much time are your customers willing to wait before they lose access?

For employees —

  • What tools do your employees need to serve the customers effectively? For instance, are you well prepared with:
    • Cellular backup if the phone systems are down and your employees need to interact with the customers?
    • Providing your employees secure access to the CRM or any other relevant systems?
    • Necessary tools for your managers to help the staff in the event of an emergency?

If you are able to answer these questions, you can be assured that you have the necessary tools and systems to sustain the business, your customers, and your revenue. This approach would be an effective way to start gathering the necessary information before you decide to source a disaster recovery solution for your business continuity.